Terms of Service

By creating an account or using Mentoré, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our service.

You must be at least 16 years old to use Mentoré. If you are under 18, you represent that you have your parent or guardian's permission to use the service.

Mentoré is a personal AI coaching platform that provides:

• AI-powered coaching conversations personalized to your context
• Journaling tools for personal reflection
• Life tracking features (mood, sleep, habits, etc.)
• Pattern recognition and insights based on your data

When you create an account, you agree to:

• Provide accurate and complete information
• Maintain the security of your password
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in prohibited activities.

You agree NOT to:

• Use the service for any illegal purpose
• Attempt to access other users' accounts or data
• Interfere with or disrupt the service or servers
• Reverse engineer, decompile, or attempt to extract source code
• Use automated systems to access the service (bots, scrapers)
• Upload malicious code, viruses, or harmful content
• Harass, abuse, or harm others through the service
• Violate any applicable laws or regulations

Our Content

Mentoré, including its design, features, and content, is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute our content without permission.

Your Content

You retain ownership of the content you create (journal entries, tracking data, etc.). By using Mentoré, you grant us a limited license to process your content solely to provide and improve our services.

Mentoré offers free and paid subscription plans. The specific features and limits of each plan are described on our pricing page and may change from time to time.

Billing

• Subscriptions are billed monthly or annually in advance
• Prices are in USD unless otherwise specified
• You authorize us to charge your payment method automatically
• Failed payments may result in service suspension

Cancellation & Refunds

• You may cancel your subscription at any time
• Access continues until the end of your billing period
• Refunds are provided at our discretion for annual plans
• We do not provide refunds for partial months

AI-Specific Disclaimers

AI coaching responses are generated algorithmically by third-party AI models and may be inaccurate, incomplete, misleading, or inappropriate. You acknowledge and agree that:

• AI coaches are not licensed professionals and do not provide medical, psychological, legal, financial, or other professional advice
• You should not rely on AI-generated coaching as a substitute for professional consultation, diagnosis, or treatment
• You assume all risk from acting on or relying upon any guidance, suggestions, or reflections provided by AI coaches
• We are not liable for any decisions you make, actions you take, or outcomes that result from AI coaching interactions
• AI responses may not account for your full circumstances and should be evaluated using your own judgment

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, WHETHER ARISING FROM CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of or inability to use the service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit, post, or transmit through the service
• Any actions you take based on AI-generated coaching responses

Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the service, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered by the Australian Centre for International Commercial Arbitration ("ACICA") under its Arbitration Rules. The arbitration shall be conducted in New South Wales, Australia, or at another mutually agreed location. Judgment on the arbitration award may be entered in any court having jurisdiction.

Class Action Waiver

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Unless both you and the Company agree otherwise, the arbitrator may not consolidate or join more than one person's or party's claims.

Exceptions

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the court's jurisdiction. Either party may also seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

Opt-Out

You may opt out of this arbitration agreement by sending written notice to info@mentore-ai.com within 30 days of first accepting these Terms. Your notice must include your name, email address associated with your account, and a clear statement that you wish to opt out of the arbitration provision. If you opt out, neither party is barred from seeking relief in court.

Either party may terminate this agreement at any time. Upon termination:

• Your right to use the service ends immediately
• You may export your data before termination
• We will delete your data according to our Privacy Policy
• Provisions that should survive termination will remain in effect

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law principles. Subject to the Dispute Resolution section above, any legal action or proceeding arising under these Terms shall be brought exclusively in the courts of New South Wales, Australia, and you consent to the jurisdiction and venue of such courts.

Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, and any other policies referenced herein, constitute the entire agreement between you and the Company regarding your use of the service and supersede all prior agreements, understandings, and communications, whether written or oral.

Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, terrorism, cyber attacks, government actions, power outages, internet or telecommunications failures, or failures of third-party service providers.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by the Company.

Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

We may modify these Terms at any time. We will notify you of material changes via email or through the app at least 30 days before the changes take effect. Your continued use after changes take effect constitutes acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the service.

If you have questions about these Terms, please contact us: